Get help with an encooders system or service.
Choose the support path that matches your request. Existing customers should use the contact method and reference number in their service agreement for the fastest response.
Critical system issue
Use the contracted emergency channel and include the system, environment, impact, start time, and reference number.
Product support
Select ICONS ERP, X360 Planner, AMR, TMS, MASAR, or E-Invoice and describe the affected feature.
Project support
Submit a question or issue for a custom software engagement.
Access and account help
Request support for sign-in, user access, or account administration.
Support request
24/7 support options are available for eligible critical systems. Existing customers should use their contracted support channel for priority service.